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During the COVID-19 pandemic, Marilyn is conducting all training and coaching remotely.
During COVID, all training conducted remotely.
Marilyn Bush LeLeiko
Training | Coaching
Effective Email Programs

“Before Hitting Send: Tips for More Effective Email”

“Before Hitting Send: Tips for More Effective Email” will help improve the emails coming out of your offices. It will also help participants recognize when an email is not the best choice—when picking up the phone or walking down the hall would be more effective.

This program can be presented as a stand-alone program or as a segment of a longer program or retreat. It can be presented in person or remotely. The program is usually 60 – 90 minutes long and is often held as a breakfast or lunch-and-learn session.

The program typically covers the following topics:

  • Is email the best choice?
  • Effective subject lines
  • Professionalism and email etiquette
    • Using BCC
    • Reply all / forwarding
    • Auto complete and Its dangers
    • Long email strings
  • Effective use of attachments
  • Formatting tips to make emails easy to read
  • Conciseness / focus on reader and purpose
See where Marilyn has presented her Effective Email Programs.

Great asset for biz/law firm emails. Concise; great examples for our everyday use.

Catherine A. Treinen, Contract Administrator
AmerisourceBergen Consulting Services

Excellent presenter. Clear and concise.

Patricia Fotinos, Paralegal
Benesch Friedlander Coplan & Aronoff LLP

It would be good to present at a Members’ meeting.

Michael F. McBride, Esq., Partner
Van Ness Feldman LLP

Your program was engaging and kept the participants interested and entertained from start to finish. The program received excellent evaluations, praising the useful examples and practical advice, as well as commending your skills as a speaker.

Ann Rappleye, Esq., Director
New York City Bar Center for CLE
Those who attended have commented on how practical the course was and how they could put your suggestions into practice immediately. It was truly a valuable course.

Nancy L. Rider, Enforcement Training Coordinator
Securities and Exchange Commission
(paralegal program)
Thank you for conducting your recent lunch and learn program . . . . Your presentation style was engaging, concise, and packed with many basic, practical tips delivered in a relatively short period of time. The attorneys came away with tactics they could use immediately to improve their email communications. We appreciate all the thought and planning you clearly put into crafting and delivering the program.

Lorraine C. Sullivan, Director of Marketing
Farrell Fritz, P.C.
Thank you for the excellent “Email That Works” program you presented at our division’s retreat last month. The group included a full range of health professionals: secretaries, nurses, doctors, psychologists, nutritionists, researchers, and more. . . . I was pleased that you customized your presentation for our group and our specific email problems. Your comments on effectively using the email “subject line” were particularly useful. The day after the retreat, I saw a marked improvement in my email “Inbox”. I am very pleased that the improvement continues, one month later.

David Kawatu, MD, MSc
Hasbro Children’s Hospital/Rhode Island Hospital
Alpert School of Medicine, Brown University